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In November 2012, two members of the Metropolitan Museum of Art in New York sued the institution for deceiving the public by making patrons think that the suggested admission fees are mandatory. The historically free institution suggests entry fees of $25 for adults and less for seniors and students.

Theodore Grunewald and Patricia Nicholson files the suit in state court in Manhattan and said that the museum’s fee policy lacks transparency. They also argued that the museum fails to note that the fee is suggested on several of its websites and that it’s only in fine and barely legible print on signs near cash registers. A statute was put in place in 1893 declaring that the Met must remain free in order to continue receiving government funding. Grunewald and Nicholson commissioned a survey of visitors to the museum and found that 85% of patrons believed they had to pay to gain entry.

According to court papers filed by Gerald Lee Jones, who worked at the Met as a floor manager from 2007 until 2011, cashiers were trained to deceive visitors and they were paid in part based on how much they collected from admission fees. The statement, which was filed in late June 2013, also suggested that cashiers were instructed to never volunteer that patrons may pay less than the “recommended” fee.

During the year ending in June 2012, the Met brought in $37.8 million in admissions, about 16% of the museum’s revenue.

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A Chicago Park District panel recently approved an admission fee hike for the city’s Art Institute. On February 1, 2013 prices for adult visitors who are residents of Chicago will potentially climb from $16 to $18 and admission for out-of-state patrons will jump from $18 to $23. Chicago’s Committee on Programs and Recreation also approved the fee increase and the district’s full board is expected to pass the hike this afternoon. The Art Institute hasn’t raised its admission prices since 2009.

Art Institute officials said that the admission fee increase would help compensate for the rising costs experienced by any organization over time. For example, the museum now pays about $200,000 a year for water usage and sewer maintenance, utilities that used to be covered by the city of Chicago.

Chicago’s Museum of Science and Industry is also facing an admission fee increase, which has been approved by both the Chicago Park District panel and the Committee on Programs and Recreation. The Science and Industry raise would see prices go from $13 to $15 for city residents and from $15 to $18 for non-residents.

Published in News
Thursday, 15 November 2012 17:10

Met Museum Sued for Consumer Fraud

Two members of the Metropolitan Museum of Art in New York are suing the institution for deceiving the public by making patrons think that the suggested admission fees are mandatory. The historically free institution suggests entry fees of $25 for adults and less for seniors and students.

Theodore Grunewald and Patricia Nicholson files the suit in state court in Manhattan and said that the museum’s fee policy lacks transparency. They also argued that and that the museum fails to note that the fee is suggested on several of its websites and that it’s only in fine and barely legible print on signs near cash registers. A statute was put in place in 1893 declaring that the Met must remain free in order to continue receiving government funding.

Grunewald and Nicholson commissioned a survey of visitors to the museum and found that 85% of patrons believed they had to pay to gain entry.

Published in News
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